Delivery rates stated on the website are applicable to mainland England And Wales, please enquire for additional costs outside of these areas. Deliveries are made using reputable carriers and we will arrange delivery to any mainland UK address as designated on your order form. For security and health and safety reasons, it is required that someone is present to receive the goods in all cases. In the event of a ‘palletised’ delivery it is advised that at least two persons are present to accept delivery, as the drivers are only allowed to place the pallet at the entrance to the property. Unpacking and moving of goods is the responsibility of the customer, and the pallet is left for customers to dispose of themselves.
All deliveries require CHECKING AND a signature STATING ‘received in good condition’ as standard. Please open and inspect goods in the presence of the delivery driver, as the courier company have informed us that they will accept no responsibility for damage after the driver has left. It is sometimes the case that the delivery driver may refuse to wait while you inspect the goods and if this happens you MUST cross out the goods checked and mark the delivery as 'Damaged'. This will ensure that should you find any damage once the driver has left we will be able to make a claim against this and replace your goods. Once goods are signed for they are deemed the responsibility of the customer, therefore checking the goods on arrival is VITAL.
If for any reason the goods are delivered damaged, such damage must be reported by telephone and/or email within 24 hours of arrival, whereupon arrangements will be made for such replacements as deemed necessary.
If any parts are missing from the delivery, and can be proved to have been ordered in the first instance, then these also need to be reported by telephone and/or email within 24 hours of arrival. Failure to comply with this may incur further delivery charges for any parts missing.
In accordance with the distance selling regulations, we wish to advise you that you have a seven days cooling off period. If you require any further information please contact us direct. If for any reason you choose to return the ordered goods , then it is your responsibility to return these goods in the original packaging, and to cover the cost of this return. Goods must be returned in the same condition that they were delivered and if asking us to collect, that you will be liable for this collection fee also.