Terms & Conditions

Order processing

Once you have placed your order on line, you will receive a confirmation of order.  When we process the order you will then receive a confirmation that your order has been placed, together with the credit/debit card receipt by post.  Unless we notify you by telephone or email to the contrary, your order should be despatched to you within the time scale indicated on the item when ordering.

When we receive the goods in our warehouse, we will telephone to confirm delivery date with you direct.  Please note that we are unable to be specific about times of delivery, as we use outside carriers and it depends on their eventual route as to the time of delivery.

Pricing

All prices stated are fully inclusive of VAT at the current rate.  Delivery charges are as stated on each item and may from time to time, be amended as deemed necessary.

Delivery of Product

Deliveries are made using reputable carriers and we will arrange delivery to any mainland UK address as designated on your order form.  For security and health and safety reasons, it is required that someone is present to receive the goods in all cases.  In the event of a ‘palletised’ delivery it is advised that at least two persons are present to accept delivery, as the drivers are only allowed to place the pallet at the entrance to the property.  Unpacking and moving of goods is the responsibility of the customer, and the pallet is left for customers to dispose of themselves. 

All deliveries require CHECKING AND a signature STATING ‘received in good condition’ as standard.  Please open and inspect goods in the presence of the delivery driver, as the courier company have informed us that they will accept no responsibility for damage after the driver has left.  Once goods are signed for they are deemed the responsibility of the customer, therefore checking the goods on arrival is VITAL.

If for any reason the goods are delivered damaged, such damage must be reported by telephone and/or email within 24 hours of arrival, whereupon arrangements will be made for such replacements as deemed necessary.

If any parts are missing from the delivery, and can be proved to have been ordered in the first instance, then these also need to be reported by telephone and/or email within 24 hours of arrival.  Failure to comply with this may incur further delivery charges for any parts missing.

Returns

In accordance with the distance selling regulations, we wish to advise you that you have a seven days cooling off period. If you require any further information please contact us direct. If for any reason you choose to return the ordered goods , then it is your responsibility to return these goods in the original packaging, and to cover the cost of this return. We have a strict 25% restocking fee for goods returned, in the same condition that they were delivered and if asking us to collect, that you will be liable for this collection fee also.

Installation

West Country Fires Ltd does not install any products purchased over the internet, however we do offer a Corgi registered link for you to find a local installer.  It is strongly advised that you always use a registered Corgi installer for all gas installations, and failure to do so may invalidate any warranty that the manufacturer of the product offers.  Installation instructions are offered by some but not all of the manufacturers, therefore we advise a competent installer be appointed by you in all cases.

Accuracy of Information

The information, description, dimensions etc of all product is provided by such manufacturers, and inasmuch as we endeavour to keep the information correct, we cannot take responsibility for typographical errors that may occur.  If you require verification of any information it is advised that you ring the help line to clarify.

Website Usage

West Country Fires Ltd will not accept liability in the event of computer viruses being inadvertently transmitted to users, either from the website of from the use of third party websites to which the site provides links.   West Country Fires Ltd will also not accept liability for any loss of business due to the lack of access to our website due to any such failure or maintenance to said website.

Privacy Policy

Under the Data Protection Act we wish to inform you that by passing on your personal details, we have the right to use such information as deemed part of our business.  We will not hold any credit/debit card details longer than is necessary to complete the transaction, after which these details are deleted.